Complaints
Bee Compared Ltd — Last updated: August 2026
We aim to provide a good service. If something goes wrong, please tell us so we can put it right.
How to complain
You can contact us in any of the following ways. You do not need to put your complaint in writing, and there is no charge.
Email: info@beecompared.com
Telephone: 020 3326 2626
Post: The Compliance Officer, Bee Compared Ltd, 6 Connaught Road, London, IG1 1QT
What happens next
We will acknowledge your complaint in writing within 5 business days, confirming who is handling it and what happens next. We will investigate it competently, diligently and impartially.
We will send you our final response within 8 weeks. If we cannot, we will write to you before the end of the eighth week explaining why, and telling you when you can expect a response.
If we are able to resolve your complaint to your satisfaction within three business days, we will send you a summary resolution communication confirming this and your right to refer the matter to the Financial Ombudsman Service.
If you are not satisfied
If you are unhappy with our final response, or if eight weeks have passed without one, you may be entitled to refer your complaint to the Financial Ombudsman Service free of charge. You must normally do so within six months of the date of our final response.
The Ombudsman can consider complaints from consumers, and from micro-enterprises and other small businesses that meet its eligibility criteria.
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Complaints about your personal data
If your complaint is about how we have handled your personal data, please contact us first. You also have the right to complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, on 0303 123 1113 or by email to casework@ico.org.uk. Our ICO registration number is ZB387726.